Quality Client Support
We pride ourselves in providing the best-in-class support and training in the industry. Passionately dedicated to our clients‘ success, our team strives to help our clients effectively develop, deploy, and support their factory automation and equipment control solutions.
You have been able to quickly and efficiently guide me to solve the problems that I had encountered. I appreciate the help and hope we can continue to do business in the future.
Cimetrix Sapience Smart Factory Platform Support
Product Support is available in a subscription service for our Smart Factory platform. The support contract covers the following:
- Cimetrix Sapience distribution/installation on a cloud, bare metal, or hybrid environment
- Cimetrix Sapience training (1 course) for the first year of subscription
- Ongoing Sapience support from our Solutions Engineering world-wide team
Equipment Connectivity and Control Solutions Product Support
The product support contract provides the following:
|Service Offering||Standard Product Support and Maintenance Agreement|
|Technical Support: Email||INCLUDED|
|Technical Support: One Business Day Response Time||INCLUDED|
|Technical Support: Online Meetings||INCLUDED|
|Secure Online Account||INCLUDED|
|Product Patches and Upgrades||INCLUDED|
|Access to Current and Previous Releases||INCLUDED|
|Product Training Material||INCLUDED|
|Product Sample Applications||INCLUDED|
|Standards Training Material||INCLUDED|
|Product Maintenance for a Specific Version||Purchase Separately|
|On-Site Services||Purchase Separately|
|Custom Product Enhancements||Purchase Separately|
|Expert Consulting and Engineering Services||Purchase Separately|
This is a good example of a support person working to understand the customer’s need and propose an available solution rather than jumping to follow the customer’s request.
To provide support and integration assistance local to your team, we have expert teams located world-wide to offer support when you need it. We also have a network of system integrators that are trained in our products to meet your current and ongoing needs.