Industry News, Trends and Technology, and Standards Updates

Our Commitment During the COVID-19 Pandemic

To our valued clients and partners –

With the ongoing spread of COVID-19 (Coronavirus), we are in unprecedented times. This situation changes rapidly, and Cimetrix wants to reassure our clients and partners that we are continually adapting our operations and business practices to ensure that we continue to serve your needs and that no client experiences a decline in the quality or responsiveness of our technical support.

Today I want to personally share what we are doing to maintain continuity during this time.

TECHNICAL SUPPORT

As always, our technical support capabilities can be accessed around the clock, anywhere in the world. We have offices throughout Asia, the U.S. and Europe to make sure that your needs are taken care of 24 hours a day. While many of these offices are in countries that have asked their residents to self-isolate, we will continue to work remotely to make sure all the needs of our clients are covered.

PRODUCT SUPPLY

Some of our clients have asked if our supply of products could be interrupted during the COVID-19 virus. We currently expect no interruptions whatsoever in our supply of products.

SAFTEY OF OUR CLIENTS AND EMPLOYEES

I have personally requested that the employees of Cimetrix stay home if they show any signs of illness. In addition, I have also issued a statement to all employees saying they should work from home if their local government requests it, or if they feel their health could be compromised. Cimetrix has long been a proponent of the work-from-home option, allowing even employees near a Cimetrix office to work from home several days a week. We are now very experienced at working collaboratively with employees in many different locations, including employees working from home. We do not expect any decline in our ability to serve our clients or continue executing our product roadmaps.

In addition, when and if it might be appropriate for our team members to visit our clients’ facilities, our team members have been coached on appropriate hygiene requirements as well as ensuring they will not visit if they feel unwell. As always, the health and safety of our clients, employees and partners is of paramount concern.

Cimetrix is determined to stay connected and working for you. We will continue to evaluate this evolving situation, and are here to assist all of our clients as needed.

Topics: Industry Standards, Customer Support, Partners, Doing Business with Cimetrix, Cimetrix Company Culture

Posted by Bob Reback: Chairman, President, and Chief Executive Officer on Mar 17, 2020 9:15:00 AM
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