Industry News, Trends and Technology, and Standards Updates

Meet the CCF Services Team - Khoi Ha

Posted by Cimetrix on Sep 2, 2020 10:45:00 AM

Headshot-Khoi-Ha-CimetrixMeet Khoi Ha, CCF Services Software Engineer at Cimetrix. Read on to learn a little bit more about Khoi.

How long have you worked at Cimetrix?

I've been at Cimetrix for almost 10 years now (November 2020)!

When did you graduate and what degree did you get?

I graduated from Ecole Polytechnique de Montreal in Montreal Canada in 1990. My degree was in Electrical Engineering.

What drew you to Cimetrix originally?

One of my previous semiconductor companies which I worked for used the Cimetrix CIM300 product so I knew about Cimetrix before I came here. But I was spotted and hired by a previous Director of Engineering.

What is your role at Cimetrix currently?

I am a Software Engineer in the CCF Services Team. 

What do you think it means to a client to have a great CCF services team?

As an engineer for the Services team, we go through the customer requirements and then we must understand and come up with strategies to tackle them. We break the requirements into work items and implement or resolve them one by one. We go through many scenarios of tests for the implemented features. We then consult back with the customers once the features have been implemented correctly and as intended. We make sure that the customer is satisfied with every implementation, and we make sure to deliver on time. In our spare time, we either enhance our documentation or create product trainings.

What do you like best about the work you do right now?

I enjoy helping our customers to be successful by assisting them in building their systems effeciently and on time. 

During my years at Cimetrix, I have been part of different departments (Services, Engineering and Support).  I was involved with CIMConnect, CIM300 and especially in CCF product development.  This extensive product knowledge has helped me tackle challenges when I'm called on to integrate our software with customers equipment.  

What do you like best about working at Cimetrix?

Cimetrix is like a family company. I always feel that people are here to help each other build great products and offer our clients valuable solutions. Every time I've had a challenge getting something done, I was able to rely on other product experts and engineers to help me with the issue and resolve it in a timely way.

What is your favorite vacation spot?

Hawaii or Bora Bora (Well I've never actually been to Bora Bora, but I'm crossing my fingers that one day the company might send me there!)

What do you like to do in your free time?

I am learning to play my guitar, and I always like to play around with my gadgets.

Topics: Doing Business with Cimetrix, Cimetrix Company Culture, Meet Our Team

Meet the CCF Services Team - Harry Aldrich

Posted by Cimetrix on Aug 26, 2020 9:00:00 AM

Headshot-Harry-AldrichMeet Harry Aldrich, CCF Services Software Engineer at Cimetrix. Read on to learn a little bit more about Harry.

How long have you worked at Cimetrix?

I've been at Cimetrix for just over a year now and I work from Camden, Maine.

When did you graduate and what degree did you get?

I graduated with a BA in Physics from Gordon College in Massachusetts.

What drew you to Cimetrix originally?

I have actually been a happy customer of Cimetrix for close to 15 years, and I enjoyed working with the products and team. I'm excited to now be a part of this company.

What is your role at Cimetrix currently?

I am a Software Engineer on the CCF Services Team.

What do you think it means to a client to have a great CCF services team?

Cimetrix makes great products that are foundational to the successful implementation of equipment for today's factories. Having robust products to rely on is great, and having a company that stands behind those products is even better. 

I have benefited greatly from the experts at Cimetrix in Services and Solutions who have "been there and done that", both from their knowledge of the standards to their expertise in the products that implement them.

What do you like best about the work you do at Cimetrix?

I value the opportunity to work with a number of different customers on a variety of equipment that present new and interesting challenges.

What is something you’ve learned while working at Cimetrix?

I have learned the importance of continuing to learn all the time.

What is one of the hardest challenges you’ve been faced with at Cimetrix and how did you overcome the challenge?

Learning a new platform (CCF) as part of a new team (CCF Services) with new responsibilities are among the challenges I've faced. I think teamwork and coaching have been the most significant things in dealing with these challenges. 

What is your favorite vacation spot?

Tirol, Austria

What do you like to do in your free time?

I am an avid golfer and a big sports fan.

Topics: Doing Business with Cimetrix, Cimetrix Company Culture, Meet Our Team

Meet the Solutions Engineering Team: Anderson Kim

Posted by Cimetrix on Jul 1, 2020 11:45:00 AM

Anderson-Kim-headshot-1Meet Anderson, a member of our Solutions Engineering team. Anderson lives and works in South Korea, and is an integral part of our Korea office. Read on to learn a little bit more about Anderson.

How long have you worked at Cimetrix?

I have worked at Cimetrix for for just under a year.

Where did you go to school and what is your degree?

I attended the Korean University of Technology and Education and recieved a Bachelor of Science while I was there. 

What is your role at Cimetrix?

I am a Cimetrix Solutions Engineer located in South Korea.

What drew you to Cimetrix originally?

I wanted to be able to use my skills to support customers, but also to find ways to work on and improve on products. At Cimetrix, I am able to do both of these things on a regular basis.

What do you enjoy most about the work you do?

I enjoy working with and supporting the development of new customers by using my experience and skills in software engineering.

What do you think it means to provide great customer support?

I think we have to make sure our customers are satisfied with their experience with Cimetrix. I like to make sure the customers can grow with us and they know we support them.

How do you deal with challenges that come up at work?

I always like to try to work on problems myself, but I like knowing I have many collegues I can ask for help when needed.

Do you have a favorite quote or saying? Why?

I like "There is no spoon" from The Matrix movie. That thinking has changed me!

What are your top 3 favorite movies?

1. The Matrix
2. The Dark Night Rises
3. Source Code

What’s your favorite vacation spot?

Anywhere that has a beach, and I also enjoy camping in my free time


Topics: Doing Business with Cimetrix, Cimetrix Company Culture, Meet Our Team

Meet the CCF Services Team - Rich Kingsford, CCF Project Manager

Posted by Cimetrix on Jun 11, 2020 11:31:09 AM

Headshot-Rich-Kingford-2019Meet Rich Kingsford, CCF Services project Manager at Cimetrix. Read on to learn a little bit more about Rich.

How long have you worked at Cimetrix?

I've been at Cimetrix for just under a year.

When did you graduate and what degree did you get?

I finished my graduate work and received my MBA in 2012.

What drew you to Cimetrix originally?

I had never worked on hardware integration before – just software integrating with other software.  I wanted to do something new and round out my experience.

What is your role at Cimetrix currently?

I am the Project Manager for the CCF Services team. I oversee and coordinate various projects with a variety of clients, concentrating on things such as scope, timeline, execution, quality, resources, and finance.

What do you think it means to a client to have a great CCF services team?

It's important that our clients know we are executing successful project after successful project. To me, this means we knock out all the scope in the desired timeline while staying within budget, even if the scope changes or other challenges hit us.

What do you like best about the work you do at Cimetrix?

I like seeing the iterative improvements to our analysis, reporting, and tracking systems. Finding and addressing the vulnerabilities in these is so important. I also enjoy learning about machine risks and mechanisms we can build to prevent the risk events or handle them if they occur (contingency planning).

What is something you’ve learned while working at Cimetrix?

In a status meeting recently, a client asked us for a contingency plan for when a wafer might slip out of place on a FOUP. We designed a solution that would identify the risk event, alert the user, and take damage-prevention metrics. This taught me a valuable risk mitigation tactic and helped the customer to gain a really cool preventative control.

What is one of the hardest challenges you’ve been faced with at Cimetrix and how did you overcome the challenge?

One challenge that comes to mind was when a client wanted payment options that were different from our standard practice. We’d never done things in this new way before, so we responded quickly by designing a solution, getting everyone on the same page, and trying it out. It worked ok and we learned a lot.

What is your favorite vacation spot?
Favorite is a tough one, but Bear Lake comes to mind – I love the KOA campground over there (especially its Pickleball and Shuffleboard courts).

What do you like to do in your free time?

I really enjoy instructing a few courses at some universities. I teach a software development capstone, an agile management, and a finance class. I also like playing Pickleball, Pool, Basketball, and board games when I can persuade my kids to put the screens down and play with me.

Topics: Doing Business with Cimetrix, Cimetrix Company Culture, Meet Our Team

Meet the CCF Services Team - Brent Forsgren, Director of CCF Services

Posted by Cimetrix on May 21, 2020 10:45:00 AM

Headshot-Brent-Foresgren-2018Meet Brent Forsgren, the Director of CCF Services at Cimetrix. Read on to learn a little bit more about Brent.

How long have you worked at Cimetrix?

I have been at Cimetrix for over 15 years!

Where did you go to school and what is your degree?

I graduated from Brigham Young University and my degree is in Computer Science.

What drew you to Cimetrix originally?

I wanted to find a smaller company where I could come in and immediately make an impact. Cimetrix fit that perfectly. 

What is your role at Cimetrix currently?

I am the Director of CCF Services, where my team and I provide solution architecture guidance to our client's success. For our customers, this means they should have complete confidence that we will work hard to ensure they are successful. 

What do you like best about the work you do at Cimetrix? 

I love working with our clients and seeing them have successful outcomes.

What’s something you’ve learned while working at Cimetrix?

I knew nothing about the semiconductor industry before I came to work at Cimetrix. Everything I know about semiconductors and the electronics industry, I learned while working here.

What is one of the hardest challenges you've been faced with at Cimetrix, and how did you overcome the challent?

I had not been with Cimetrix for very long when I was asked to help a client implement a GEM300 solution for their tool. As I mentioned above, I was brand new to the semiconductor industry, and that included the SEMI Standards and the GEM300 standards. I had read through the GEM300 standards, but I had not yet had an opportunity to apply them. Fortunately for me, there were GEM300 experts at Cimetrix. With their guidance and help, I was able to successfully deliver a CIM300 solution to the customer and I helped install and test it in the factory. I appreciate the team environment here at Cimetrix.

What’s your favorite vacation spot?

I really like Kauai, Hawaii.

What do you like to do in your free time?

I like to work in my yard and in my vegetable garden. I also enjoy flying my drones and playing with my two dogs (Boxers).

 

Topics: Doing Business with Cimetrix, Cimetrix Company Culture, Meet Our Team

Meet the Solutions Engineering Team: Samson Wang

Posted by Cimetrix on Apr 29, 2020 11:38:17 AM

Samson-WangMeet Samson, a member of our Solutions Engineering team. Samson lives in Taiwan and is an integral part of our Taiwan team. Read on to learn a little bit more about Samson.

How long have you worked at Cimetrix?

I have been here about one and a half years

Where did you go to school and what is your degree?

I graduated from Taiwan Tamkang University. My bachelor’s degree is Management Information System (MIS).

What is your role at Cimetrix?

I am an engineer on the Solutions Engineering team, and I am based in Taiwan.

What drew you to Cimetrix originally?

When I interviewed, I liked the Cimetrix working culture very much.

What do you think it means to provide great customer support?

Our customers sometimes have some limitations when they are using our software. We need to understand what the current situation is that they face before we give them any suggestions. We not only provide good software to our customers, but we also try to provide the best service.

What’s something you’ve learned while working at Cimetrix?

Working at Cimetrix is very special. You need to keep learning all the time, because there is so much knowledge we have to pick up.

What are your top 3 favorite books?

The Little Prince
Crime and punishment
Turn left and turn right (向左走向右走)

What’s your favorite vacation spot?

I most enjoy going to my grandfather’s house. It is located in a rural area in the south of Taiwan. We have a very big courtyard in the front of house. On summer nights we roast chicken, corn and sweet potatoes.

What do you like to do in your free time?

Stay with family, cycling, cook a cup of tea.

 

Topics: Doing Business with Cimetrix, Cimetrix Company Culture, Meet Our Team

Our Commitment During the COVID-19 Pandemic

To our valued clients and partners –

With the ongoing spread of COVID-19 (Coronavirus), we are in unprecedented times. This situation changes rapidly, and Cimetrix wants to reassure our clients and partners that we are continually adapting our operations and business practices to ensure that we continue to serve your needs and that no client experiences a decline in the quality or responsiveness of our technical support.

Today I want to personally share what we are doing to maintain continuity during this time.

TECHNICAL SUPPORT

As always, our technical support capabilities can be accessed around the clock, anywhere in the world. We have offices throughout Asia, the U.S. and Europe to make sure that your needs are taken care of 24 hours a day. While many of these offices are in countries that have asked their residents to self-isolate, we will continue to work remotely to make sure all the needs of our clients are covered.

PRODUCT SUPPLY

Some of our clients have asked if our supply of products could be interrupted during the COVID-19 virus. We currently expect no interruptions whatsoever in our supply of products.

SAFTEY OF OUR CLIENTS AND EMPLOYEES

I have personally requested that the employees of Cimetrix stay home if they show any signs of illness. In addition, I have also issued a statement to all employees saying they should work from home if their local government requests it, or if they feel their health could be compromised. Cimetrix has long been a proponent of the work-from-home option, allowing even employees near a Cimetrix office to work from home several days a week. We are now very experienced at working collaboratively with employees in many different locations, including employees working from home. We do not expect any decline in our ability to serve our clients or continue executing our product roadmaps.

In addition, when and if it might be appropriate for our team members to visit our clients’ facilities, our team members have been coached on appropriate hygiene requirements as well as ensuring they will not visit if they feel unwell. As always, the health and safety of our clients, employees and partners is of paramount concern.

Cimetrix is determined to stay connected and working for you. We will continue to evaluate this evolving situation, and are here to assist all of our clients as needed.

Topics: Industry Highlights, Customer Support, Partners, Doing Business with Cimetrix, Cimetrix Company Culture

Meet the Solutions Engineering Team: Clare Liu

Posted by Cimetrix on Mar 12, 2020 11:27:24 AM

Clare-2018-1Meet Clare, a member of our Solutions Engineering team. Clare lives in China and is an integral part of our China office. Read on to learn a little bit more about Clare.
How long have you worked at Cimetrix?

I have worked at Cimetrix for 22 months, since May 2018.

Where did you go to school and what is your degree?

I got my Bachelor’s degree at the Harbin Institute of Technology (Harbin, Heilongjiang Province, China) and my Master’s degree at Fudan University in Shanghai, China. 
What is your role at Cimetrix?

I am a Cimetrix Solution Engineer located in China. 

What drew you to Cimetrix originally?

I have known of Cimetrix for many years and have been learning from the Cimetrix website. Cimetrix can be called a mentor for my working in the past few years when it comes to technology standards and expertise. It was great to be able to join Cimetrix and get to know more people as a part of this team.

What do you enjoy most about the work you do?

Sharing my experience and knowledge with others and learning from different people at the same time is what I enjoy most about the work I do.

What do you think it means to provide great customer support?

I think we provide great customer support by not just replying why or what their solution is, but also telling them how to fix their problems on their own.

What is the biggest accomplishment you’ve had at Cimetrix?

My biggest accomplishment is the localization of Cimetrix articles and coordination for EDA Seminars with SEMI China.

How do you deal with challenges that come up at work?

As challenges come up at work I like to just keep learning and consult with all of the experts on our team. Our team is all around the globe and everyone has a special expertise about something, so we are constantly learning from each other.

What’s something you’ve learned while working at Cimetrix?

The passionate support of Cimetrix! It is not only about solving the current problem, we really care about the customer’s need and want to help them to improve their skills and products.

What do you find to be most challenging about your job?

To support our customers’ need for comprehensive understanding of the equipment, the software and factory automation related knowledge. The limited hands-on experience on equipment control software is a big challenge for me.

Do you have a favorite quote or saying? Why?

天道酬勤 (God rewards the diligent)

What are your top 3 favorite books and/or movies?

A Dream in Red Mansions, Gone With The Wind and The Shawshank Redemption.

What’s your favorite vacation spot?

My hometown, Inner Mongolia


Topics: Doing Business with Cimetrix, Cimetrix Company Culture, Meet Our Team

President's Letter to Customers, Shareholders and Employees

Cimetrix-Bob Reback copy2019 was another exciting year for Cimetrix. In our journey as a Smart Manufacturing and Industrial IoT solutions provider, we were able to increase revenues year-over-year to a new record high during a year that saw double-digit revenue drops for capital equipment suppliers in the semiconductor industry. Also, our attention to fiscal discipline enabled us to achieve our tenth consecutive year of profitability and further strengthen our strong cash position.

Cimetrix continues to provide software that makes the world’s most sophisticated and expensive manufacturing equipment smarter, as well as an innovative IIoT platform for the world’s leading factories. We focus on ensuring the success of our worldwide customers with local presence and support. Our global team members in North America, Europe, Japan, Taiwan, Korea, China and Southeast Asia provide unmatched expertise and technical support to our customers.

For 2020, Cimetrix expects a double-digit increase in revenues as the results of our growth initiatives undertaken over the past several years gain further traction. We believe the foundation of Smart Manufacturing and Industrial IoT begins with smart equipment and smart connections. Furthermore, we believe that Cimetrix is uniquely positioned to help equipment manufacturers and factories in their pursuit of Smart Manufacturing. We will relentlessly pursue understanding our customers’ challenges and providing them with innovative solutions.

From all of us at Cimetrix, we thank our customers, partners and shareholders for the faith and confidence they have placed in us. We will continue to strive for excellence in satisfying our worldwide base of customers and delighting them with innovative new products and solutions.

Sincerely,

Bob Reback
President and Chief Executive Officer

Topics: Industry Highlights, Customer Support, Partners, Doing Business with Cimetrix, Cimetrix Company Culture

A Look Back at Our 2019 Year at Cimetrix!

Posted by Kimberly Daich; Director of Marketing on Jan 3, 2020 11:45:00 AM

2019-becoming-2020-580x290As hard as it is to believe, 2019 is over and 2020 has just begun! This is a great time to take a look back over the milestones and accomplishments of the Cimetrix team during 2019 and review some of the highlights! We are really proud of our team and we love to celebrate their hard work and accomplishments throughout the year.

Tradeshows and Events

Our team attended, presented and exhibited at more than 27 events this year. These events covered the U.S., Europe, China, Taiwan, Japan, Korea, Southeast Asia and more. We were able to participate in some new shows and events this year including exhibiting at SEMICON Southeast Asia (Kuala-Lampur), co-exhibiting at iTap in Singapore, and hosting two of our own seminars in Thailand. We also exhibited in our own booth for the first time at SEMICON Japan.

SEMICON Southeast Asia was particularly interesting. By working closely with SEMI, Cimetrix had a new booth in the SEMI Smart Manufacturing Pavilion and an impressive demonstration in the SEMI Smart Manufacturing Journey including a demonstration of our smart factory platform Cimetrix Sapience®. You can read more about these events, at the links below and you can re-visit our entire events section on our blog at any time.

SEMICON Southeast Asia pre-show
SEMICON Southeast Asia post-show
SEMICON Japan pre-show
Cimetrix Events


Industry Standards

Discussion about industry standards has heated up in 2019, and we have continued publishing articles of interest about the GEM (SECS/GEM) standard, EDA/Interface A and others on our blog. Whether it's the semiconductor front-end or back-end industries, the SMT or PCBA industries, standards are top-of-mind right now. You can read some of our most popular articles below. 

Why Implement a SECS/GEM Driver
Multiple GEM Connections on Manufacturing Equipment
EDA Best Practices Series


Cimetrix EquipmentTest™

Cimetrix launched our first product available via e-commerce. This multi-protocol tester allows you to quickly validate your equipment's ability to connect to a factory control system. This product is available in both basic and pro versions, and you can find out more at the links below.

Cimetrix EquipmentTest
Leveraging Cimetrix EquipmentTest to Develop a Reliable SMT-ELS Interface
Do You Need Help with GEM Testing


Cimetrix Book Club

One of our most popular sections on our blog during 2019 was our Cimetrix book club. Our first entry was in June and we began with a review of the book "Agile Testing: A Practical Guide for Testers and Agile Teams" by Lisa Crispin and Janet Gregory. You can read any of the book club reviews at the link below.

Cimetrix Book Club


Cimetrix Team Members

We have run a Meet Our Team series for over two years now, and this is consistently one of our most viewed blog series. Everyone loves getting to know the faces behind the company, and we likewise enjoy introducing our team to the world. You can see all of our Meet Our Team posts at the link below and be sure to stay tuned, because our team is growing, and we will continue to introduce them in this series!

Meet Our Team blog series

Take a chance to peruse our posts and remember, you can always stay up-to-date by subscribing to our blog! 

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Topics: Industry Highlights, Doing Business with Cimetrix, Cimetrix Company Culture, Smart Manufacturing/Industry 4.0