We live in a world where cell phone upgrades have become a way of life. Some people upgrade every time a new phone is available so that they can have the latest, greatest features and gadgets. Others prefer to keep their old phone since they are familiar with how it works and are satisfied with the phone’s functionality. While others still may upgrade because they have encountered a problem with their current phone that either can’t be fixed or has been addressed in the new model.
There are similar reasons to upgrade to a new version of a Cimetrix product. Here are a few sample questions that will help an OEM determine when is the best time to do so:
Is there an issue my customers are currently facing that has been addressed in the new version of the product?
Cimetrix works to fix customer-reported issues as well as issues found during internal testing. It is not possible to make these fixes in all previously released versions of the product, so they are made as a fix in the latest released version of the product. Upgrading to the latest version benefits the OEMs by providing fixes to issues they may have reported or, more often, to issues they haven’t seen but have been reported by other OEMs.
Are there added features or capabilities in the new version of the product that will improve my ability to support my customers and/or allow me to provide new functionality to my customers?
Cimetrix strives to support our customers by providing high-quality software products. As new technologies emerge and as scenarios in which our products are used evolve, we discover new ways to provide additional benefits to our OEM customers. These new capabilities are made available in new releases of our products. These improvements can include things like enhanced logging and diagnostic capabilities, new utilities for managing configuration files, or new screens for making setup easier.
Am I planning a new release of my equipment control software?
Like Cimetrix, OEMs are continually looking for ways to improve their equipment and provide new features and functionality to their customers. This means that they will periodically release new versions of their equipment that may contain new hardware and/or software functionality. This is an ideal time for OEMs to also upgrade their Cimetrix software so that their new platform can take advantage of the latest fixes and enhancements that are available.
This is by no means meant to be an exhaustive list of questions to be asked/answered when determining the right time to upgrade to a new version of a Cimetrix product, but it does give you an indication of the type of things that should factor into your decision-making process. Each new software release has a set of Release Notes that describe the software fixes and new features that have been added in that release. These Release Notes are there to help you make the best determination as to when to upgrade, so be sure to read them carefully. And, as always, the Cimetrix Support team is available to answer any questions and provide additional information if you should need it.♦