By Brett Horsley
Customer Support Engineer
We are working to streamline our processes at Cimetrix in order to improve our customer service. We now have a new license generator on the Cimetrix web site that we know will reduce the paperwork and throughput time to obtain new SDK and runtime licenses.
Previously, you had to email us the information and we would attempt to send you a new license within 24 hours. We almost always achieved that goal, but because of holiday schedules we sometimes took more than a day to send new licenses.
Now with the new web-based license generator, you can go to the Cimetrix web site and log in using your Support user name and password. Then you enter your COA (Certificate of Authenticity) number, MAC ID, and email address, and you will get an email with your new license.
It's fast and easy. We have tested out the process and it works well, but, if you run into problems, send us an email at firstname.lastname@example.org.