Industry News, Trends and Technology, and Standards Updates

Critical System Support - Semiconductor, PV, LED OEMs

by Brett Horsley
Customer Support Engineer

Back in December 2011 and January 2012, I posted a couple of blogs about the Customer License Generator. You can see what I wrote at New Web License Generator and Transfer a Cimetrix License To A New Machine. Our customers have been using the license generator and we have had a lot of very positive feedback.

One of our goals in developing the license generator is to improve support for critical systems.  When a hardware failure occurs on a vital piece of capital equipment running Cimetrix software, we know our customer – and our customer’s customer – cannot waste time waiting for a response.  Often replacing hardware or re-imaging a control system's operating system will require the Cimetrix license file to be transferred to new equipment. In past years,  Cimetrix customers would need to submit a license request via email and then wait for our license department to complete that request.  This process could cause significant delays, particularly if these requests came in during after-hours or on weekends.   

With the Customer License Generator, customers can request new licenses and license transfers online and receive their license file instantly, no matter what time of day they use it. Furthermore, even if the old license information is not-recoverable, the Customer License Generator can provide a 10-day demo license for a critical system, so they can get back online as soon as possible while we sort out any licensing paperwork. 

Getting equipment back into production can make or break business relationships.  Providing this level of support to our customers’ critical systems, whether they are on the production floor or in the lab, is important to us. If you are an existing customer, please try the Customer License Generator and let us know how you like it.

If you need help accessing or using our Customer License Generator, contact us at

Topics: Customer Support, Cimetrix Products

Posted by Cimetrix on Apr 16, 2012 3:41:00 PM