--- title: "Meet the Solutions Engineering Team: Mark Bennett" description: Meet Mark Bennett from our Solutions Engineering team image: https://www.cimetrix.com/hubfs/Headshots/CIM_2017-6624-903825-edited.jpg --- [![Cimetrix-PDF-combined-logo](https://www.cimetrix.com/hs-fs/hubfs/logos/Cimetrix-PDF-combined-logo.png?width=361&height=100&name=Cimetrix-PDF-combined-logo.png "Cimetrix-PDF-combined-logo")](https://www.cimetrix.com) [English](https://www.cimetrix.com/) - [한국어](https://www.cimetrix.com/kr) - [日本語](https://www.cimetrix.com/jp) - [中文简体](https://www.cimetrix.com/cn) - [中文繁體](https://www.cimetrix.com/tw) - [ Products ** ](https://www.cimetrix.com/blog/meet-the-client-training-success-team-mark-bennett#) #### [Smart Connected Equipment](https://www.cimetrix.com/equipment) - ##### Connectivity - [CIM300](https://www.cimetrix.com/cim300) - [CIMConnect](https://www.cimetrix.com/cimconnect) - [CIMPortal Plus](https://www.cimetrix.com/cimportal) - ##### Control - [CIMControlFramework](https://www.cimetrix.com/cimcontrolframework) - #### [Smart Connected Factory](https://www.cimetrix.com/factory) - [Sapience](https://www.cimetrix.com/sapience) - #### [Utilities](https://www.cimetrix.com/utilities) - [ECCEPlus](https://www.cimetrix.com/ecce) - [EquipmentTest](https://www.cimetrix.com/equipmenttest) - [EDATester](https://www.cimetrix.com/edatester) ##### Schedule a Demo Today! 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Read on to learn a little bit more about Mark. **How long have you been working at Cimetrix?** I have  been with Cimetrix for over 15 years. I started back when Cimetrix was primarily involved with robotics. **Where did you go to school and what did you get your degree in?** I went to Brigham Young University, and got a B.S. degree in Mechanical Engineering. **What brought you to Cimetrix originally?** At the time, I was working in the HVAC (Heating Ventilating and Air Conditioning) industry as a Mechanical Engineer. This was my first job out of college, and I decided that I didn’t want to make HVAC my career choice.  I got introduced to Cimetrix by my brother, who was working with Cimetrix as a customer. **What do you like most about your job?** I like solving problems and learning new things. What we do is not rocket science, but it’s probably just about as challenging. **What do you think it means to provide great customer support?** Solve customer issues and help them successfully get their equipment deployed. **What’s the biggest accomplishment you’ve had at Cimetrix?** A few years ago, I was sent to TSMC in Taiwan to help a customer get a tool accepted in the FAB. They were having problems getting the E84 automated material handling system working. It was a very difficult assignment because the tool was already installed in the FAB and there were a lot of problems to fix. The FAB only allowed us to perform one or two tests per day. So, I captured log files from the tests, went out to the parking lot, and made code changes in the car. To fix the problem, I pretty much had to rewrite the entire E87 AMHS handling code, and a lot of the load port code as well. **How do you deal with challenges that come up at work?** Most of the challenges I face involve solving issues that customers report. Here are some things that I might try: - Reproduce the problem using a sample application. Try to identify if this is a problem with the product, or if the customer is not using it properly. - Search our database to see if this issue has been reported before. Find out how it was resolved in the past. - Look through the SEMI standards to see how it should behave. - Look through product documentation and release notes. - Ask others for their opinions/suggestions. **What’s your favorite vacation spot?** Lately, we have been staying close to home for vacations.  We have taken trips to the San Francisco Bay area.  We enjoy that. **What's something you’ve learned while working at Cimetrix?** I’ve learned a lot about the SEMI standards. I have also learned a lot about software development and programming. **What do you like to do in your free time?** I enjoy watching movies. I also like trying to perfect my cooking skills on my Kamado barbecue grille. Topics: [Customer Support](https://www.cimetrix.com/blog/topic/customer-support), [Doing Business with Cimetrix](https://www.cimetrix.com/blog/topic/doing-business-with-cimetrix), [Cimetrix Company Culture](https://www.cimetrix.com/blog/topic/cimetrix-company-culture), [Meet Our Team](https://www.cimetrix.com/blog/topic/meet-our-team) Posted by [Cimetrix](https://www.cimetrix.com/blog/author/cimetrix) on Apr 13, 2018 10:43:00 AM ![](https://www.cimetrix.com/hubfs/logos/C_Logo_Vertical_300x300.png) ### Subscribe to Blog Updates ### Follow Me ### Recent Posts ### Posts by Topic - [Doing Business with Cimetrix (164)](https://www.cimetrix.com/blog/topic/doing-business-with-cimetrix) - [Industry Highlights (114)](https://www.cimetrix.com/blog/topic/industry-highlights) - [Smart Manufacturing/Industry 4.0 (103)](https://www.cimetrix.com/blog/topic/smart-manufacturing-industry-4-0) - [Semiconductor Industry (95)](https://www.cimetrix.com/blog/topic/semiconductor-industry) - [Events (89)](https://www.cimetrix.com/blog/topic/events) - 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