Industry News, Trends and Technology, and Standards Updates

To Better Serve Our Clients, We Will Be Discontinuing the Mailing of CDs and Hardcopy COAs for Runtime Licenses

We here at Cimetrix are excited that we are implementing a new process that will both benefit our clients and the environment. We have always delivered our software runtime license orders to our clients on CDs along with hardcopies of their Certificates of Authenticity (COA). Well, starting January 1st, we will begin delivering orders to our clients through emails that will include a digital COA for each runtime license and instructions on how to download their software.

As a company, we have always prided our self on providing the finest quality customer experience possible so we feel that this new process is just one more step in improving our service. There are a number of benefits of this change:

  • Most of our clients integrate Cimetrix’s software with their own software by using the Software Development Kit (SDK), most runtime license CDs are simply thrown away, which in today’s world is really not acceptable. By making this simple change, we will be eliminating thousands of pounds of potential waste.

  • We are constantly improving our software products and the latest version should always be obtained from our Support website (cimetrix.com/online-support)—not from a CD stored on a shelf somewhere for who knows how long. This change ensures that the latest version of our software will always be used.

  • The shipping cost and time delay by sending CDs by a carrier will be eliminated which will be a direct cost savings to you. 

  • The proof-of-purchase for our runtime license is the COA, not the CD. The COA number is what is used to obtain the license code using our online license generator. 

So the only thing we need our clients to do is to make sure we have an email address on file of where they would like their future orders sent. It’s that simple. We do foresee a period of adjustment for some clients, so for those that still want CDs and hardcopy COAs delivered, we will have this option available for an additional fee.

Of course, if you have any questions or comments regarding this policy, we are always happy to hear from you.  You can contact us at Orders@Cimetrix.com.

Topics: Customer Support, Doing Business with Cimetrix, Cimetrix Products

Posted by David P. Faulkner: Executive Vice President, Sales and Marketing on Nov 3, 2015, 12:34:00 PM
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